Refund policy

Refund Policy

At WildRavine, we craft gear for explorers who push boundaries. Every item is made to order with care and attention to detail. But if something isn’t right, we’ve got your back.


Wrong Size? No Problem.

We encourage you to check our size guide before ordering to ensure the perfect fit. If you ordered the wrong size, here’s how to sort it out:

  • We accept size-related returns, but only if the item is returned at your own expense, and you’ll need to place a new order for the correct size.


How to Return a Size Issue:

  1. Contact Us
    Email us at info@wildravine.com within 5 days of receiving your order to request a return. We’ll send you instructions and the closest return address.

  2. Pack It Right
    Return the item unworn, unwashed, and in its original packaging.
    Don’t forget to include the original packing slip inside.

  3. Ship It Back
    You’re responsible for the return shipping costs, taxes, and any duties.
    We recommend a tracked service to ensure it gets to us.

  4. Reorder
    While your return is on the way, feel free to place a new order for the size you want.
    (Shipping costs and taxes apply to the new order as well.)

Damaged, Misprinted, or Defective?

If your gear arrives damaged or defective, we’ll make it right.

  • Contact us within 30 days of receiving your order.

  • Send photos of the issue and your order number to info@wildravine.com

  • We’ll review your claim in 1-2 business days.

  • If approved, we’ll ship a replacement or issue a full refund—no extra cost to you.

Exchanges & Refunds Timeline

  • Exchanges ship out within 3-7 business days (plus shipping time).

  • Refunds are processed within 1 business day after approval and typically appear in your account within 3-5 business days, depending on your payment provider.

 

Lost Orders (Wilderness Mail)

If your order hasn’t arrived 30 days after the estimated delivery date, let us know. We’ll track it down and help find a solution.

Final Note

By placing an order with WildRavine, you agree to our refund policy.
For any questions or concerns, contact us at [your email]. We’re always ready to help.

Stay wild. Stay exploring.
— The WildRavine Team